Last Updated: 30/11/2025
Bahman Hospital
Email: info@bahmanhospital.com
Bahman Hospital (“we”, “our”, “us”) is committed to protecting your privacy. This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you use the Bahman Hospital mobile application (“App”). By using the App, you agree to the terms described below.
1. Information We Collect
1.1 Personal Information
We may collect the following personal details when you use the App:
- Full Name
- Mobile Number
- Email Address
- Date of Birth
- Gender
- Medical Record Number (MRN)
- Appointment details
- Any information you upload or submit (e.g., forms, attachments)
1.2 Health Information
As a hospital service app, we may collect medically-related information including:
- Appointment history
- Doctor selection
- Department or specialty information
- Medical data you voluntarily submit for registration or appointment booking
1.3 Device Information
We may collect:
- Device model
- Operating system
- App version
- IP address
- Language and region
- Usage statistics for improving app performance
1.4 Location Information
Location is only collected if you enable it for certain features (e.g., locating nearest services). Location is never collected in the background without your permission.
2. How We Use Your Information
We use your information to:
- Create and manage your patient account
- Book, modify, or cancel hospital appointments
- Communicate with you about appointments or hospital services
- Verify your identity
- Provide customer support
- Improve and optimize the App
- Send important notifications and updates related to your care
- Maintain internal health records according to hospital regulations
We do not use your information for advertising or marketing without your consent.
3. Sharing Your Information
We may share information only in the following cases:
3.1 With Healthcare Providers
To complete appointments, communicate with doctors, or manage patient services.
3.2 With Service Providers
Trusted third-party providers that help us:
- Host servers
- Process data
- Improve app functionality
These providers follow strict confidentiality and security requirements.
3.3 For Legal & Safety Reasons
We may disclose your information if required to:
- Comply with legal obligations
- Respond to government or law enforcement requests
- Protect patient safety and hospital rights
- Prevent fraud or security issues
We never sell or rent your information to any third party.
4. Data Security
We take data security seriously and use appropriate technical and organizational measures, including:
- Encryption (in transit and at rest) where applicable
- Secure authentication methods
- Access restrictions to authorized personnel only
- Regular security checks and monitoring
However, no system can be 100% secure, but we do our best to protect your data.
5. Your Rights
Depending on your region, you may have the right to:
- Access your personal data
- Correct inaccurate information
- Request deletion of your data where applicable
- Withdraw consent
- Disable notifications
- Request a copy of your data
To exercise these rights, please contact us at info@bahmanhospital.com.
6. Children’s Privacy
The App is intended for users 16 years and older, unless parental or legal guardian consent is provided. We do not knowingly collect personal data from children without proper authorization.
7. Data Retention
We retain your information for as long as necessary to:
- Provide services to you
- Comply with hospital and legal requirements
- Maintain medical records as required by local laws and regulations
8. Third-Party Links
The App may contain links to external websites or systems. We are not responsible for the privacy practices or content of those third parties. We encourage you to review their privacy policies separately.
9. Permissions Used in the App
The App may request access to:
- Camera: for uploading documents or images where needed
- Gallery/Photos: for selecting and uploading documents or images
- Location: optional, for navigation and locating the hospital
- Notifications: for appointment reminders and important updates
We only request permissions required for the features you choose to use.
10. Changes to This Privacy Policy
We may update this Privacy Policy from time to time. Any changes will be posted within the App, and the “Last Updated” date at the top of this page will be revised. Your continued use of the App after changes are posted means you accept those changes.
11. Contact Us
If you have any questions, concerns, or requests regarding this Privacy Policy or your personal data, please contact us at:
Bahman Hospital
Email: info@bahmanhospital.com